Teams and White-Label

Teams and white-label settings help agencies and partners manage client workspaces.

Team access

Team members can collaborate on active brand projects based on the access the owner grants from Account settings > Team.

Owners can invite a teammate by email, choose a role label, and grant either all active projects or selected projects:

• Owner: the account owner. Owners manage billing, plan changes, team membership, and every project.
• Admin: a teammate role for people who should create and edit assigned projects. Billing and team settings stay owner-only.
• User: a teammate role for people who should work inside assigned projects. Billing and team settings stay owner-only.

Invitation emails are queued securely after the pending invitation is created. ReachLLM validates the recipient and applies an account-level sending limit before delivery.

Main ReachLLM workspaces and partner workspaces use the same invitation flow. The owner can invite Admin or User teammates from the Team tab, and each accepted teammate receives only the selected project access.

Recipients can open the invitation link whether they already have a ReachLLM account or need to create one. ReachLLM keeps the invitation active through sign-in, confirms that the signed-in email and workspace match, and opens the shared Brand Visibility workspace after Join Team succeeds. This also works for established owner accounts created before team access was enabled. The full invitation code from the email can also be entered in Account settings > Team.

Teammates inherit the owner's active paid, trial, or complimentary workspace access. If ReachLLM cannot verify that access, the page shows a retry option instead of leaving the teammate on a loading screen. When the owner's access is inactive, the teammate sees an owner-managed plan notice because only the owner can change billing.

An account can belong to one team workspace at a time. A person who already owns a workspace should use a separate account for team access. Leaving a team or being removed revokes the accepted invitation, so the old link cannot be used to restore access.

The Team tab shows active members, pending invitations, and expired invitations separately. Project access is shown as compact project logos. Hover the logo stack to see the project names and domains. Pending or expired invitations can be copied again or deleted from the same row.

Only active projects appear in the invite picker. Deleted, archived, or inactive project records are hidden so old projects do not inflate the access count. If an invite uses All active projects, the teammate keeps access to the owner's current active project list instead of only the projects that existed when the invite was sent.

Live collaboration in Content Studio

Teammates with access to the same brand can open one Content Studio document together. Their text changes merge in real time, and live avatars show who is present. A collaborator can select a passage, leave an anchored comment, or ask the ReachLLM agent for a reviewable edit without blocking anyone else in the document.

If two teammates save at the same moment, Content Studio reconciles the latest revision automatically and keeps both accepted edits in the shared document.

Text changes save automatically through ReachLLM's secure workspace service. The document header and editor toolbar show the same save state. If optional presence or comment updates are temporarily unavailable, document saving continues. A real save failure is shown as Changes not saved so you can retry before leaving.

Content Studio follows the project access set in the Team tab:

• Owners and admins can edit, comment, approve, and publish.
• Users can edit, comment, and run reviews in assigned projects.
• People without access to the article's brand cannot read the document, presence, comments, review findings, suggestions, versions, or publishing requests.

Live presence expires after a collaborator leaves. Comments, accepted agent proposals, review decisions, and versions remain as part of the document history.

White-label reports

White-label reports are included with Scale, Growth, and Enterprise Agencies. Pro does not include white-labelling.

Access follows the workspace's current plan, not the project selected in the sidebar. This means a Scale, Growth, or Enterprise Agencies workspace can use the same report branding across its active projects.

Open Account settings > White-labelling to upload a logo and icon, choose report colors, hide ReachLLM branding, and connect a custom report subdomain. Saved settings are applied automatically when you create a new shared Brand Visibility report.

If ReachLLM cannot confirm the workspace plan, the page shows a retry option instead of presenting a plan lock.