Troubleshooting and FAQ
Use this page when a connection, report, or workflow does not behave as expected.
Integrations
Section titled “Integrations”If an integration does not connect:
- Confirm you are signed into the account that owns the property, site, repo, or workspace.
- Check that the brand website URL matches the external service property.
- Disconnect and reconnect from Account > Integrations.
- Refresh the page and confirm the card shows Connected.
Publishing
Section titled “Publishing”If publishing does not work:
- For WordPress, confirm the site URL, username, and Application Password.
- Install the ReachLLM Connector plugin for schema, llms.txt, robots.txt, metadata, and cache support.
- For GitHub, confirm the GitHub App is installed on the right repository and branch.
- For Webflow, confirm the API token has Site and CMS read/write access, and add the Site ID if the token can access multiple sites.
- For Shopify, confirm the store domain and Admin API access token can read and write Online Store pages, blogs, and articles.
Reports and audits
Section titled “Reports and audits”If a report or audit looks stale, re-run the underlying analysis first. Some surfaces are snapshot-based and only update after a new run or saved report.
Support
Section titled “Support”Email team@reachllm.com for help.